Help center
Short videos
Learn a Recaudo feature in under 30 seconds. Step-by-step tutorials, tips and walkthroughs.
Videos are narrated in Spanish.
Set up your account
What you do once to get Recaudo ready.
Connect your WhatsApp
24 s
Connect with Facebook, pick your numbers and import them.
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Connect your payment gateway
28 s
Stripe, Conekta, Mercado Pago and more: keys, test mode, done.
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Your brand on every payment
20 s
Logo, colors and button style for your payment page.
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Set up automatic collections
28 s
Stages by days overdue, schedule and late fees.
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Create a WhatsApp template
31 s
Message, variables, buttons and Meta approval.
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Create your first flow
24 s
Blocks, testing and publishing.
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Bulk WhatsApp sending
24 s
From a flow: audience, sending and results.
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Create an automation
28 s
When it runs, what it does and how to turn it on.
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Tutorials
One task, step by step.
Create a payment link
25 s
Get paid in under a minute: Create → New link, customer, amount, done.
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Charge without leaving the chat
22 s
With the panel’s Charge button, the link lands ready in the message.
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Tag conversations
25 s
Search, press Enter or tap a suggestion. And connect tags to Meta.
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Find anything with ⌘K
23 s
Customers, chats, deals, links and payments in one search.
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Move your sales from the chat
26 s
Advance the deal stage or mark it lost without opening the CRM.
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See what each customer owes
20 s
Invoices, installments, days overdue and late fees in the panel.
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Never forget a customer
21 s
Schedule the follow-up and, if you want, send the message automatically.
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Hand the conversation to your team
21 s
Transfer with the full history; the customer repeats nothing.
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Quick replies
19 s
Type / in the chat and paste what you answer twenty times a day.
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Notes the customer can’t see
18 s
Leave context for your team inside the conversation.
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Which ad brought this customer?
23 s
Every chat arrives with its ad, and Meta learns about the sale.
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Collect overdue accounts without writing one by one
24 s
WhatsApp, email and an agent call, no manual messages.
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Distribute chats across your team
22 s
Round-robin assignment to whoever is available.
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What your artificial intelligence agent looks like
27 s
Who is handling the chat, how its replies look and how you take over.
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Tips
Small details that save you time.
Who to answer first
20 s
Unread chats stand out, with how long each customer has waited.
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WhatsApp messaging windows
29 s
24 hours, 7 days from an ad, plus Messenger and Instagram.
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Artificial intelligence never talks over you
14 s
When someone on your team replies, the artificial intelligence agent steps aside.
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Light or dark, in your language
12 s
Change theme and language from your profile.
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What Recaudo does, end to end.
This is Recaudo
29 s
Chats, payments and follow-up in one place.
From ad to payment
16 s
From the ad click to the payment, and Meta learns about the sale.
Recaudo in 40 seconds
39 s
Full tour: inbox, agent, pipeline, payment and collections.
Collect without chasing
22 s
Reminders, statements and calls, on autopilot.