Best omnichannel inbox for customer service
WhatsApp, Instagram, Messenger, email and web chat in one place. What an omnichannel inbox needs for a team to serve customers well.
Inbox
If your team jumps between apps to answer WhatsApp, Instagram and Messenger, messages get lost. A good inbox brings the channels together, splits the work and makes clear who handles each conversation.
What to look for
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01
Every channel in one inbox
WhatsApp, Instagram, Messenger and email in one shared inbox.
How Recaudo handles itWhatsApp (official API or the one on your phone), Instagram, Messenger, email and web chat in one inbox.
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02
Splitting the work
Round-robin assignment and a clear owner per conversation.
How Recaudo handles itGroups with round-robin assignment, an owner per conversation and internal notes only the team can see.
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03
Customer context
History, tags and customer data next to the conversation.
How Recaudo handles itEvery chat linked to the customer record in the CRM: history, tags, deals and payments.
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04
AI support
An agent that answers repetitive questions and hands off to a person with context.
How Recaudo handles itAI agents that answer and hand the conversation to a person.
What it looks like in Recaudo
How Recaudo meets it
Inbox · WhatsApp
Daniela Ruiz
Frequently asked questions
What is the best omnichannel inbox for customer service?
One that brings together WhatsApp, Instagram, Messenger and email, splits the work round-robin and links each chat to the customer. Recaudo does all three, with AI agents to help.
How do I keep two people from answering the same thing?
Every conversation has an owner, and round-robin assignment hands out new ones within the group.
Does it include Instagram and Messenger, not just WhatsApp?
Yes, plus email and web chat, all in the same inbox.