Best AI-powered automated collections software
Automating collections is more than scheduling a reminder. Here is what to ask of AI-powered collections software.
Collections · WhatsApp
Good automated collections prioritizes who to contact, uses several channels, takes the payment in the same message and knows when to wait because the customer already promised to pay.
What to look for
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01
Several channels
WhatsApp, email and calls, not just email.
How Recaudo handles itPhases over WhatsApp, email or an AI call (voice agent with OpenAI Realtime or ElevenLabs) that leaves the conversation transcribed.
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02
Priority by risk
Knowing who to call first based on how far behind they are and their history.
How Recaudo handles itA 0 to 100 risk score per customer based on their past-due buckets, and a daily plan of who to contact.
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03
Get paid in the same message
A payment link with the right amount, and the installment marked paid when the money comes in.
How Recaudo handles itA payment link with the installment plus late fees; when the customer pays, the installment is marked paid.
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04
Rules by stage
Different messages and channels by days past due, and a pause when there is a payment promise.
How Recaudo handles itConfigurable phases by days past due with their channels and contact hours; payment promises pause reminders.
What it looks like in Recaudo
How Recaudo meets it
Artificial intelligence call
Frequently asked questions
What is the best AI-powered automated collections software?
One that collects over WhatsApp, email and calls, prioritizes by risk and puts the payment link in the same message. Recaudo does it from one platform.
What does the AI call do?
The voice agent calls the customer, reminds them of the balance, records whether they promise to pay or sends them the payment link, and the conversation is transcribed.
What happens if the customer promises to pay?
The promise is recorded and reminders pause. If they pay, the promise is marked kept; if not, collections continues.