How much does Omnichannel Inbox cost?

Recaudo offers a 14-day free trial with no credit card required. Plans start at $30 USD/month and include Omnichannel Inbox along with every other tool on the platform.

How do I set up Omnichannel Inbox?

Setting up Omnichannel Inbox in Recaudo is quick and easy. When you create your account, the onboarding wizard guides you step by step. No technical knowledge required. Plus, our support team is available to help with any questions.

Features

Omnichannel Inbox

Bring your WhatsApp, Instagram, Messenger, email and website chat conversations into one place. Assign conversations to your team, use quick replies and keep each customer's history at hand.

Start for free Talk to sales

Watch Recaudo in action in 4 minutes

Inbox

SM

Sofía Méndez Instagram

Do you have size M in black?

9:43 PM New Ana
RF

Ricardo Fuentes WhatsApp

I made the transfer, sending you the receipt.

9:44 PM New Luis
PG

Purchasing · Grupo Alameda Email

Re: Quote for 20 chairs

9:45 PM New Carla
PR

Paola Ríos Messenger

Are you open on Sunday?

9:46 PM New Ana
Sv

Site visitor Web chat

Do you ship to Puebla?

9:47 PM New Luis

Shared out in turns across your team

How it works

All your channels land in the same inbox. Your team replies from there and every customer keeps their history.

Connect the channels where customers already write to you.

WhatsApp, Instagram, Messenger, your email and your website chat come into the same inbox. You reply from Recaudo and the answer goes out on the channel the customer used.

Channels

WhatsApp

+52 33 •••• 1180

Connected
Instagram

@yourstore

Connected
Messenger

Facebook Page

Connected
Email

sales@yourstore.com

Connected
Web chat

Widget on your site

Connected

Share conversations out in turns.

You set up groups, for example sales and support, and each new conversation goes to the next person in the group. Prefer to assign them by hand? You can do that too.

Sales group · in turns

Daniel Ochoa

Can you quote me 50 T-shirts?

Unassigned Carla

A
Ana

4 open
L
Luis

4 open
C
Carla

34 open
Up next

Automatically assigned to Carla, in turns.

Reply with the context in view.

Type / to use a saved reply and leave notes only your team can see. On WhatsApp you see how much time is left in the 24-hour window before you need a template.

Conversation

Sofía Méndez

Window: 18 h

So, can you hold the M for me?

Internal note Deposit already paid, size still to confirm.

Quick replies

Hold confirmed

Store hours

Bank transfer details

Done, your size M is on hold for 48 hours.

/hold

Key features

WhatsApp, Instagram, Messenger, email and web chat in one inbox

Conversation assignment by team

Round robin to distribute conversations

Quick replies with shortcuts

Countdown for the WhatsApp 24-hour window

Full history for each customer

The problem: messages scattered across several platforms

Your business gets messages through WhatsApp, Instagram, Facebook Messenger, email and your website chat. Each channel has its own app, its own notifications and its own history. When a customer writes on Instagram and then on WhatsApp, nobody knows what they were told before.

On teams of more than one person the mess grows: without clear assignment, several agents reply to the same customer, or nobody replies because everyone thinks someone else took care of it.

One inbox for every conversation

The Recaudo inbox brings your channels together on one screen. Your team sees incoming conversations, whether they arrived through WhatsApp, Instagram, Messenger, email or the web chat you add to your site.

Each conversation is linked to the customer's profile in your CRM, with their payments, invoices and notes. That way any agent has the context to reply.

Key capabilities

Unified channels: WhatsApp Business API, Instagram, Facebook Messenger, email and web chat in a single inbox.
Assignment: assign conversations by hand or distribute them across your team with round robin.
Quick replies: save frequent replies and use them with a shortcut.
WhatsApp 24-hour window: see how much time is left to reply without a template.
Internal notes: leave notes that only your team can see.
Tags and filters: organize conversations by topic, status or agent.

Use cases

Customer support: reply without jumping between apps.
Sales: handle leads coming from social media and close sales from the inbox.
Remote teams: several agents can work from anywhere, including from the app.
E-commerce: answer questions before and after the sale on the channel your customer prefers.

Integration with Recaudo

Send payment links from the conversation.
AI agents can reply when your team is away.
Each conversation is linked to the customer's profile in your CRM.
Use WhatsApp Business templates to write outside the 24-hour window.

Bring your conversations together

Create your free account and connect your first channel. Your team can start replying from the shared inbox.

Learn more on our blog about omnichannel customer service or see how e-commerce businesses serve customers with Recaudo.

Frequently asked questions

Recaudo offers a 14-day free trial with no credit card required. Plans start at $30 USD/month (Starter plan) and include Omnichannel Inbox along with every other tool on the platform. Check our pricing page for more details.

Setup is fast and simple. When you create your account, the onboarding wizard walks you through configuring Omnichannel Inbox step by step. No technical knowledge required. Plus, our support team is available via WhatsApp and email to help with any questions.

Yes, Omnichannel Inbox is fully integrated with every Recaudo tool: online payments, WhatsApp Business, CRM, invoicing, collections and more. You can also connect external tools using our REST API and webhooks.

Start using Omnichannel Inbox today.

14-day free trial, no credit card. Set everything up in minutes.