01
See who owes and how much.
Every overdue account shows the balance with late interest, the days past due and a 0 to 100 risk score to decide where to start.
Overdue accounts
Use cases
Reduce overdue accounts with follow-up by phases
Automatic follow-up on every balance until it is paid, without spreadsheets.
For: Companies with late payments to recover
Collections · WhatsApp
How it works
Every balance gets followed up until it is paid. This is how Recaudo organizes your receivables.
02
Decide what happens in each phase.
By days past due you pick the channel and the days and hours when customers can be contacted. You can review each day's plan before it goes out.
Collection settings
03
Promises pause the reminders.
When the customer promises a date, the reminders wait. If they pay, the promise is marked kept; if not, it is marked broken and the account stays in its overdue block.
Promises to pay
The problem: nobody follows up on overdue accounts consistently
Overdue accounts usually live in a spreadsheet. Someone reviews it when there is time, sends a few messages and closes it again. Payment promises get written down in notes nobody rereads, and the customers who owe the most are not always the first ones to get a call.
The solution: collections by phases with risk and promises
Recaudo works on payments that are already overdue, whether you record them in Recaudo or bring them in from your ERP.
- Overdue accounts in one list: each account shows the balance due (installment plus late interest), the days past due and a risk score from 0 to 100.
- Phases by days past due: you decide which channel is used in each phase (WhatsApp, email or a call with an AI voice agent) and on which days and hours customers can be contacted.
- Daily plan: every day Recaudo puts together the list of reminders that are due, and you can review it.
- Payment promises: when the customer promises a date, the reminders are paused. If they pay, the promise is marked as kept.
- A link in every message: the reminder includes the amount with its breakdown and a link to pay.
What you use from Recaudo
These are the Recaudo tools that make this use case possible.
Frequently asked questions
¿Cómo ayuda Recaudo a reducir la cartera vencida?
Ordena las cuentas vencidas por riesgo y días de atraso, manda recordatorios por fases (WhatsApp, correo o llamada) y pausa el cobro cuando el cliente promete una fecha.
¿Se puede priorizar a quién cobrar primero?
Sí. Cada deudor tiene un riesgo de 0 a 100 y queda en un bloque según sus días de atraso; puedes filtrar y ordenar la lista con esos datos.
¿Qué monto ve el cliente en el recordatorio?
La cuota más los intereses moratorios, con un link para pagar.
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View caseBring this solution to your business
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