Alternative to Zoho CRM
Zoho splits the work across several apps. Recaudo puts CRM, WhatsApp, payments and collections in one.
Inbox · WhatsApp
Daniela Ruiz
What does Zoho CRM do well?
Zoho is a very broad suite: CRM, accounting (Zoho Books), support (Zoho Desk), email marketing (Zoho Campaigns) and dozens more apps. It is affordable and has a free plan for small teams.
If you want a complete ecosystem and have someone to run it, Zoho covers many areas of the business.
What you would have to add
Several apps for one customer
CRM, invoicing, email marketing and support are separate apps, each with its own setup and subscription. What happens with a customer ends up spread across them.
WhatsApp and payments, through integrations
Handling WhatsApp from the CRM or taking SPEI and cash payments means connecting extensions, other Zoho apps or outside providers.
Priced per user and per app
Each app is paid separately and almost all charge per user.
Comparison
Feature comparison
| Feature | Zoho CRM | Recaudo |
|---|---|---|
| Sales CRM | Yes | Yes |
| Email marketing | With another app | Yes |
| Automation | Yes | Yes |
| WhatsApp from the CRM | With another app | Yes |
| Payment links | With another app | Yes |
| SPEI and cash-at-store payments | With another app | Yes |
| Overdue installment collections in phases | With another app | Yes |
| AI phone calls | With another app | Yes |
| CFDI 4.0 e-invoicing | With another app | Yes |
| Everything in one app | No | Yes |
| Priced per plan, not per user | No | Yes |
Why Recaudo
Why Recaudo?
One customer, one record
In Recaudo the customer lives with their conversations, deals, payment links, invoices and installments in the same record.
WhatsApp from the CRM
Your team answers WhatsApp, Instagram, Messenger, email and web chat from one inbox, and sends the payment link without leaving the conversation.
Built-in collections
Reminder phases by days past due, contact hours, AI calls and payment promises that pause reminders.
Assisted setup
If you don't want to set it up alone, on a free call we connect your WhatsApp and upload your customers with you.
Collections · WhatsApp
Pricing comparison
Zoho CRM
Zoho CRM
The CRM is priced per user; email marketing, support and accounting are separate apps. Check current pricing on its website.
Recaudo
Recaudo Growth
Every feature on every plan. The plan sets how many team members, WhatsApp numbers and AI agents you get. A fee is added for each successful payment.
Public reference prices; they may change. Check each provider's website.
Frequently asked questions
How does Zoho CRM pricing compare with Recaudo?
Check the Zoho CRM website for its current pricing: many tools of this kind charge per user or by volume, in dollars. Recaudo charges per plan, starting at $30 USD a month, with every feature included; the plan sets how many team members, WhatsApp numbers and AI agents you get, and there is a fee for each successful payment.
Does Recaudo use the official WhatsApp API?
Yes. Recaudo connects to WhatsApp Business through Meta's official API. You can also link the WhatsApp you already use on your phone and keep replying from the phone app: the same chats arrive in the Recaudo inbox.
Does Recaudo issue CFDI 4.0 invoices?
Yes, for businesses in Mexico. You upload your digital seal certificate, stamp the CFDI 4.0 from the platform with the customer's tax data and, for credit sales, stamp the payment complement with one button when the installment comes in.
How do I switch from Zoho CRM to Recaudo?
Export your customers from Zoho CRM to a CSV file and import it into Recaudo. If you prefer, book the assisted setup: on a free call we connect your WhatsApp, upload your customers and get your first messages ready. You can run both tools side by side while your team gets used to it.
Why switch from Zoho CRM if it is cheap?
It depends on how many apps you use. If you run CRM, invoicing, email and WhatsApp in separate apps, Recaudo puts it all in one customer record and one plan. If you only use the Zoho CRM CRM and don't get paid over chat, you may not need to switch.
Want to try it with your business?
Create your free account and connect WhatsApp and your payments. We help you bring over your customers.