Instagram and Facebook Automation

When someone comments "price" and nobody answers

You post a reel, it fills up with comments asking for info, and your team answers them one by one, hours later. By then a lot of people have moved on. In Recaudo you build a flow that replies on its own: the person comments a word and gets a private message without waiting for your team.

How you build it

You create an Instagram or Messenger flow in the visual editor and choose whether it starts with a comment or with a word in a direct message. You define the words that trigger it, several if you like. For comments you can also reply to anyone, on all your posts or just one.

From there you connect the steps:

• Private message: text with buttons or quick replies, plus any link you want to send.
• Public reply: Recaudo replies under the comment and can rotate between several texts so it doesn't repeat itself. On Facebook it also likes the comment.
• Questions: ask for a piece of information and save the answer.
• Conditions and delays: change the path based on what they answer, the time of day or the ad they came from, and add pauses between messages.
• Moderation: if a comment contains words you don't want, the flow can hide or delete it.

What happens after the message

The same flow can add a tag, hand the conversation to an AI agent or transfer it to your team. The conversation lands in the inbox next to your WhatsApp ones, and from there you send a payment link without switching systems.

Instagram: ice breakers and stories

You can set up to four questions that appear in the Instagram app when someone opens a chat with you for the first time. Story replies and mentions arrive in the inbox like any other message.

If you're comparing options, check out the ManyChat alternative. To measure which ad brought in each conversation, there's digital marketing.