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Payment history

My Payments lists every payment you have made, with its status and receipt.

See your payments

  1. Open My Payments

    In the top menu, click My Payments.

  2. Review each payment

    You will see the date, reference, amount and status of each payment: Paid, Pending or Failed.

Download a receipt

  1. Find the payment

    Look for the payment in My Payments or under Recent Payments on Home.

  2. Open the receipt

    Click View receipt. It opens in a new tab.

  3. Save it

    From your browser, print it or save it as a PDF.

Note

Only payments with the Paid status have a receipt.

If a payment shows as Failed

A failed payment was not applied to your balance. You can try again from Home. If your bank shows a charge for a payment marked as failed, contact the business and give them the payment reference.

Tip

Keep the reference of every payment: it is the first thing the business will ask for if you have a question.

Next steps

Home: your account summary Home shows at a glance how much you owe, what is overdue, what is coming up and your latest payments. Invoices Check your invoices, their payment plan and how much is left to pay on each one.
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